STORE POLICY
CUSTOMER CARE
At Nourished Life Foods, customer satisfaction is our top priority! If you're unsatisfied with your Plant Muscle Mix purchase, we’ve covered you with the following options.
Return Policy
1. Non-Perishable and Opened Products:
- Due to safety and quality control, opened products cannot be returned. However, if there’s an issue with taste or quality, we encourage you to contact us for a resolution (see Refund Policy below).
2. Unopened Products:
- If the product is unopened and in its original packaging, you may return it within 30 days of purchase for a full refund or store credit.
- Customers are responsible for return shipping costs unless the product was defective or damaged.
3. Damaged Product:
- If your order arrives damaged, please notify us within 7 days of delivery. We’ll offer a free replacement or a full refund, including shipping costs.
Refund Policy
We understand that trying new products can be tricky, so we offer a satisfaction guarantee for first-time purchases.
1. Satisfaction Guarantee:
- If this is your first order of Plant Muscle Mix and you’re not fully satisfied, reach out to us within 14 days of receiving it. We’ll provide a refund or store credit, no questions asked.
2. Defective or Quality Issues:
- If the product is defective or spoiled, we’ll issue a full refund or send a replacement. We may ask for photos or other details to better understand the issue and improve our product.
3. Refund Process:
- Refunds will be issued to the original payment method within 5-10 business days after the return or refund request is approved.
- If a store credit is preferred, it will be applied to your account immediately.
How to Request a Return or Refund
Email us: nourished.life.foods@gmail.com
Include:
Your name and order number
A brief description of the issue
Photos, if applicable
We’re here to help and ensure your experience with Plant Muscle Mix is a positive one! Thank you for supporting our mission to provide high-quality, plant-based products.
PRIVACY & SAFETY
At Nourished Life Foods, we respect your privacy and are committed to protecting your personal information.
Information We Collect
We collect personal data such as your name, email, address, and payment details when you place an order or contact us. We may also collect website usage data (e.g., IP address, cookies) to improve our services.
How We Use Your Information
We use your information to:
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Process orders and handle customer service inquiries
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Send updates, offers, or newsletters (you can opt-out anytime)
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Improve our website and services
Sharing Your Information
We do not sell your data. We may share it with service providers (e.g., shipping, and payment processors) or comply with legal requirements.
Your Rights
You can request access, correction, or deletion of your personal data. To unsubscribe from promotional emails, follow the link in the message or contact us.
Data Security
We implement security measures to protect your data but recommend using strong passwords for additional protection.
Contact Us
For any questions about this policy or your data, contact us at:
WHOLESALE INQUIRIES
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PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments